Your Questions, Answered Clearly

How can I verify the authenticity and purity of my Star Gold jewelry?

Every Star Gold piece comes with a unique verification code. You can easily use the "Verify Gold" section on our website to instantly confirm its authenticity, karat purity, and warranty details.

Since I cannot buy directly from the website, how can I purchase your jewelry?

Our website serves as an exclusive digital catalog showcasing our latest collections. To purchase, you can visit our official showrooms or contact our authorized retailers.

What gold karats do you offer in your collections?

Star Gold is uniquely positioned to offer both investment and luxury. We provide internationally certified 24K cast gold bars for pure investment, alongside our exquisite, handcrafted jewelry collections available in premium 18K and 21K gold.

Do you offer a buy-back or exchange policy for your gold?

Yes. We offer a seamless, guaranteed buy-back and exchange policy for all Star Gold bars and jewelry. Our evaluations are transparent and directly tied to the global daily gold spot price, ensuring your investment is always protected and liquid.

Do you offer custom made jewelry or personalization services?

Yes, we offer bespoke jewelry services. Our master craftsmen can bring your unique vision to life. Please contact our support team via WhatsApp to discuss your custom design requirements and sizing.

Does Star Gold provide a warranty on its jewelry?

Absolutely. We stand behind the exceptional craftsmanship of our pieces. All Star Gold jewelry comes with a lifetime authenticity guarantee and a comprehensive warranty against any manufacturing defects.

How should I care for my gold jewelry to maintain its brilliant shine?

To keep your Star Gold pieces radiant, clean them gently with warm water, mild soap, and a soft brush. Avoid exposing your jewelry to harsh chemicals, perfumes, or chlorine, and store them safely in a lined jewelry box.

Why aren't the exact prices listed on all items?

Gold prices fluctuate daily based on the global market. While our crafting fees (making charges) remain consistent, the final price depends on the daily gold rate and the exact weight of the piece. Contact us for today's live pricing.

Does the jewelry come with premium packaging suitable for gifting?

Yes, every piece of Star Gold jewelry is delicately presented in our signature luxury packaging. It includes your official certificate of authenticity, making it a perfect, ready to present gift for any special occasion.

Do you offer after sales services like polishing or resizing?

Yes, we are committed to the longevity of your jewelry. We offer professional cleaning, polishing, and resizing services at our showrooms by our master jewelers to ensure your Star Gold pieces remain flawless forever.