Overview

 a) Personal Information

We protect your personal information with the utmost care, confidentiality, and institutional trust values that are the foundation of Star Gold.

We collect information that identifies you personally when you choose to provide it for consultations or inquiries:

  • Name
  • Email address
  • Phone number (specifically for WhatsApp communications and reservations)
  • Inquiry and consultation details
  • Verification queries (e.g., serial numbers entered into our “Verify Gold” system)

b) Inquiry & Consultation Information

When you contact us to reserve a product, schedule a showroom visit, or request live gold pricing, we collect:

  • Communication history (via WhatsApp or Contact forms)
  • Appointment and showroom visit details
  • Product interest preferences (Note: As an exclusive digital catalog, we do not process online transactions, nor do we collect or store credit card information or shipping addresses on our website.)

c) Technical and Usage Data

We automatically collect certain information when you access our site, including:

  • IP address
  • Device type and operating system
  • Browser type
  • Pages visited and duration This information is used to improve your luxury browsing experience and our website performance.

How We Use Your Information

Your data may be used for the following purposes:

  • To schedule showroom appointments and product reservations
  • To facilitate personalized investment consultations via WhatsApp or phone
  • To verify product authenticity through our secure portal
  • To respond to inquiries and provide premium customer support
  • To send exclusive brand updates, market insights, and promotional materials (with your consent)
  • To detect and prevent fraud or unauthorized activity We will not use your personal data for purposes that are materially different from those disclosed unless we first obtain your consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Enabling core site functionality and security
  • Remembering user preferences
  • Performing analytics and site performance tracking You can disable cookies through your browser settings, but this may limit certain features of our website.

Disclosure of Your Information

Star Gold may share your information with trusted third parties only for specific, operational purposes:

  • Service providers (IT support, hosting, and secure communication platforms like WhatsApp Business API)
  • Marketing platforms (if you opt in to newsletters)
  • Legal or regulatory authorities when required by law We do not sell or rent your personal information to outside entities.

Security Measures

Your privacy is critical to us. We implement industry-standard technical and administrative safeguards to protect your personal data, including SSL encryption, secure servers, and strict access controls.

Data Retention We retain your personal data only as long as necessary to fulfill your consultation requests, comply with legal obligations, and improve our customer experience. Once personal information is no longer required, we securely delete or anonymize it.

Your Choices and Rights

You have the right to access the data we hold about you, request corrections, request deletion, or withdraw consent to receive marketing communications at any time.

International Transfers If you access our services from outside Egypt, your information may be transferred to and processed in another country where our systems operate, always in compliance with applicable privacy standards.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or our services.

The revised policy will be posted with an updated Last Updated date.

Contact Us

Need assistance or live market pricing? Our gold investment advisors are ready to help.

Please contact us via WhatsApp or visit our showrooms for a personalized consultation.

For any questions, please contact us:

  • info@stargoldeg.com